Faq

REGISTRATION

Q1. How do I register for a Sahabat Bazaar account? I have registered but I have not received any email verification from Sahabat Bazaar?

Ans: (i) Click on "Signup" in the top right corner of the page.
(ii) Fill in the details.
(iii) Click "Submit"
(iv) An email will be sent to you to notify your successful registration.

Q2. When can I start to shop on Sahabat Bazaar?

Ans: You can start shopping as a guest or once you have verified your email address upon sign up.

Q3. I am not able to log into my account, what should I do?

Ans: You will need to click on ''Password Reset''. An email will be sent to your registered email address allowing you to create a new password. You may then log in to your account with the new password.

Q4. How do I change the registered information on my account?

Ans: To change the information on your Sahabat Bazaar account, you will need to log in to your account. On the top right of the pages, you will see an Icon with your username, mouse over or click the icon which will direct you to a new page. In the page on the left section you can edit your personal information details and etc. (e.g.address, phone number, email). Once you have edited your details, click the save button.

Q5. I have forgotten my password,what should I do?

Ans: Click on ''Password Reset'', and enter your email address. Once we have received the notification,we will send a link to your email address allowing you to create your new password. You may then log in to your account with the new password.

Q6. How do I update my address on My Account?

Ans: You can log into your account, Click Your username and edit the “My Account” and click “edit” button to change . However, any changes or adjustments to the address must always be made before placing the order as we are not able to amend any details after the order is successful.

Q7. Do I need to pay to become a member/buyer on Sahabat Bazaar?

Ans: No, there are no fees involved. It is free to be a member on Sahabat Bazaar as a member/buyer.

ORDER & PAYMENT

Q1. Can I purchase items on Sahabat Bazaar without registering as a member?

Ans: Yes, you can purchase product as “Guest” and Sahabat Bazaar product purchase will be done via email that you provide.

Q2. Are the prices stated on the website fixed with no further discount?

Ans: The prices stated on the website is fixed unless there's a promotion or further reduction through coupon discounts. We highly advise our buyers to stay tuned on our on-going or future promotions by subscribing to our newsletter.

Q3. Can I check out multiple products at a time?

Ans: Yes you can. Select the products you would like to purchase and add it to your shopping cart from the ‘CHECKOUT ORDER’. Once that is done, you may then proceed to check out all the products at one go! This allows you to save time from placing multiple orders & performing multiple payments.

Q4. Can I change my order after making payment?

Ans: Once an order is confirmed, you are unable to change the details as the seller may have started the shipment process.

Q5. What is a shopping cart?

Ans: A shopping cart is a convenient tool to help buyers to purchase multiple products at one go.All the products inside your shopping cart can be purchased with a single payment even though the products are from different sellers. Sahabat Bazaar also occasionally provides coupons/discount on the total payable amount of your shopping cart.

Q6. How can I change the product option/quantity?

Ans: The option to change products/quantity is available on the My Shopping Cart page. Please note that certain products come with maximum purchase limit in quantity set by seller. You can check the information on Product Detail Page.

Q7. What is a wish list?

Ans: While browsing Sahabat Bazaar, if there are products that have caught your attention but you are unable to purchase them as yet, put them into your wish list. Once you are ready to purchase the items, you may go to your Wish List and add them to you Shopping Cart for a quick check out.

Q8. The product I have received appears to be different from the product description on the Sahabat Bazaar website?

Ans: We select images that we hope most accurately reflect the colour and shape of the products alongside the product specification, but this is also depending on your screen resolution. There may be small variations in colour, such as lightly lighter shade between the actual product and how it appears when viewed on the website.

Q9. How do I find out if the products I have selected are still in stock?

Ans: Select the product you wish to purchase and go to its product page. You will be able to view the stock information on the right side of the page stating if the product is still “In Stock”.

Q10. What is an order number?

Ans: Order number is the reference number for the product(s)you have ordered. Once you click the link that brings you to the reference number page, you will be able to view your order number, payment information, rewards provided by seller (if any),product details & your shipping information.

Q11. What is 'Confirm Received'?

Ans: “Confirm Received’ means that your order process has officially been completed.

Once your product has arrived and is in good condition, you will need to click on 'Confirm Received' on “My Account” page in Sahabat Bazaar.

Q12. Are customers/merchants able to pay by cheque for the purchased items?

Ans: No, all Payment transactions will use Sahabat Bazaar Payment gateway.

Q13. Are customers able to call Sahabat Bazaar directly to place an order?

Ans: Orders can only be placed on the Sahabat Bazaar online platform. You may contact our Corporate Service team to guide you through the process or follow up for quotation requests.

Q14. Are customers/merchants able to pay by cash or credit card instalments?

Ans: Payment only can be done via credit card, e-wallet (Boost & MCash) and FPX (M2U, CIMB Clicks and others) at the moment for B2C (Business-to-Consumer) purchases and B2B(Business-to-Business) transactions. However, Credit Card Easy Payment Plan will be introduced later.

Q15. Are customers able to place their orders via Sahabat Bazaar Facebook page, etc?

Ans: Orders can only be placed on the Sahabat Bazaar online platform. You may contact our corporate service team to guide you through the process or follow up for quotation requests.

Q16. Are customers able to contact the merchant directly to place an order?

Ans: If customers were to contact the merchants directly to place an order, then the transaction would have not been done via Sahabat Bazaar so we will not take any responsibility for the transaction.

SHIPPING

Q1. How are the delivery fees determined?

Ans: Delivery and handling fees are determined by the total weight of the products. Free delivery may be available for selected products if indicated. Delivery to East Malaysia and West Malaysia will also differ depending on the seller. You may view the product’s delivery fees on the product page.

Q2. I am unable to track my order on the courier tracking page. How do I track my order?

Ans: Tracking information will only be available within the next 24 hours after the order has been placed and once our logistic partners have updated their records. If you have not received your tracking number after 1 business day, please reach out to us at 1 800 88 3386 or email to info@aimssb.com.my for immediate action.

Q3. I missed my parcel delivery.

Ans: If you missed your parcel delivery, do not worry, you will be able to track your item via the tracking number provided and please reach out to us at 1 800 88 3386 or email to info@aimssb.com.my to arrange for re-delivery or pick up.

Q4. I purchased a few items in one order but I only receive done of the items upon delivery, where are my other items?

Ans: Please note that if you have ordered your items from multiple sellers in one order, you will receive your order in separate parcels. However, if all the items were ordered from the same seller and yet they are some items missing in your parcel, please reach out to us at 1 800 88 3386 or email to info@aimssb.com.my for assistance.

Q5. Will the items be delivered on weekends and public holidays?

Ans: Unfortunately,our courier partners are unable to deliver during weekends or public holidays.Please expect to receive your parcel on weekdays only.

Q6. I need my order urgently. Is Sahabat Bazaar able to speed up the delivery?

Ans: Please note that the delivery time for your order is determined by the seller(s) you have ordered from and not Sahabat Bazaar. Therefore, once an item is shipped, you will receive a shipment notification informing you of the delivery status.

Q7. Why did I receive my order in separate deliveries?

Ans: Please note that if you have ordered your items from multiple sellers in one order, you will receive your order in separate deliveries. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Q8. Can I cancel my order after it has been shipped?

Ans: Once an order has been shipped, we would not be able to accommodate your request for cancellation.

Q9. I live in a rural area. Will Sahabat Bazaar be able to deliver to all domestic areas?

Ans: Sahabat Bazaar Malaysia is able to deliver to all domestic areas.

Q10. Is Sahabat Bazaar able to deliver the order package to my office?

Ans: Yes.

Q11. Am I able to pick up my order at the Sahabat Bazaar office?

Ans: Sahabat Bazaar does not provide you with a self-service delivery location to pick up your orders.

PRODUCT

Q1. Where can I get more product information?

Ans: You are able to view all the product information (e.g. Product size, warranty duration,manufacturer name, etc.) under the "Product details" and"Specifications" tab found on the website.

Q2. How am I able to find out if Sahabat Bazaar has ready stock for the item I wish to purchase?

Ans: Once you have selected the item that you wish to purchase, you will need to proceed to its product page. The stock information will be on the right side of the page.

Q3. I would like to receive the special event schedule. Are you able to email/SMS it to your customers?

Ans: Yes, we will inform you of all the upcoming events and promotions.